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Dear Valued Customer,

We at CEO Foods prioritize your experience and the control you have over your personal information. If you have decided to delete your account, we want to ensure that the process is clear and straightforward. Below are the steps to request the deletion of your account and details about what happens to your data.

Steps to Request Account Deletion:

  1. Log in to Your Account: Open the CEO Foods app and log in to your account.
  2. Go to Settings: Navigate to the ‘Settings’ section of the app.
  3. Request Account Deletion: In the Settings, find and select the ‘Request Account Deletion’ option.
  4. Fill Out the Form: You will be prompted to fill out a short form. Please state your reason for account deletion (optional) and confirm your identity.
  5. Submit the Request: After completing the form, submit your request. You will receive an email confirmation of your request.

What Happens Next?

  • Confirmation of Request: Our team will review your request and send an email confirming the initiation of the deletion process.
  • Account Deactivation: Your account will be initially deactivated. During this period, you will not be able to log in or access your account.
  • Final Deletion: After a brief waiting period (usually 30 days), your account and associated data will be permanently deleted.

Data Deletion Details:

  • Personal Information: Your name, email address, contact details, and delivery addresses will be deleted from our servers.
  • Order History: Details of your past orders and preferences will be removed.
  • Payment Information: All saved payment details will be erased.

Data Retention:

For legal and compliance reasons, certain types of data may be retained for a specific period even after your account is deleted. This includes data related to past transactions, which may be kept for financial record-keeping and audit purposes. Rest assured, this data is securely stored and is not used for any other purpose.

Contact Us:

If you have any questions or need assistance with the account deletion process, please do not hesitate to contact our support team.

We are sorry to see you go and would appreciate any feedback that could help us improve our services. Thank you for being a part of the CEO Foods community.

Warm regards,

The CEO Foods Team

Working Hours
We are always open

Mon-Fri: 24 hours

Saturday: 24 hours

Sunday: 24 hours

Location
We are strategically located

Ndeeba-Kabowa Road
Opp. Rubis Petrol Station

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